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New Helpdesk Hours

From 3rd September the helpdesk hours are extending to 8:30am - 6pm Monday to Friday for installation support.

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Provide your end users an app to remotely monitor their alarm system and receive notifications on alarms.


Delivery information

Find out more about Delivery details here.

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Status Update

UK HOST Data Centre Subnet Migration

When: Thursday 24th October 2019 (10:00 - 18:00)

What's Happening: Moving all services from one of our UK Host data centre to a new subnet. 

Anticipated Customer Impact: Each service is expected to be down for up to 30 minutes. MCTs will continue running on the partner data centre (Corsham for UK1/UK2, Amsterdam for Euro)

WebWayWorld Connections being down will affect the following:

  • Connections for Installers & ARCs
  • Site Creations
  • CC Online

The Admin server (part of WWW Connections) will affect the following:

  • Site Creations
  • New Serial Number Take-On

If you have any questions, please call Technical Support on +44 (0)1895 474 444 or email Otherwise please contact the Network Team via the ARC support number.

We apologise for any inconvenience caused and thank you for your cooperation.


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