As part of our ongoing commitment to making the lives of our customers even easier, we will be consolidating our alarm signalling product range on 24th December 2020. As of 1st January 2021, there will be no new connections available for any WebWay devices.
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New Helpdesk Hours
From 3rd September the helpdesk hours are extending to 8:30am - 6pm Monday to Friday for installation support.More details
Provide your end users an app to remotely monitor their alarm system and receive notifications on alarms.GET CONXTD
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Maintenance – UK1 Host Scheduled database maintenance
Date – Wednesday 25-11-2020 (10:00 – 12:00 GST)
We will be performing essential maintenance on the WebWay UK1 MCT1 & MCT2 during this period.
Alarm delivery will not be impacted, however customers connected via Command Centre or Remote Manager will get disconnected whilst each MCT restarts. Flood Control will also be active for one hour following the restart.
When Flood Control is activated all communications trouble events are suspended, however all alarms generated by equipment connected to the SPT will continue to be submitted to the ARC.
Once flood is cleared, any pending communications, trouble events are submitted.