The SPT provides detailed diagnostics using LEDs and the Display to prove the cause of an IP network problem. If you have a WebWay World login you can see diagnostics in Connections on desktop or mobile.

You can identify if the problem is with:

- The SPT configuration.
- The customers LAN, switch, router or firewall.
- The internet connection to the WebWay MCT receivers.
- The registration of the SPT with the WebWay MCT receivers

Ethernet Status LED

- Located just above and right of centre of the silver, metal RJ45 connection on the SPT.
- Has a “Top” and “Bottom” section, defined by the orientation of the board as in the Quick Start Guide.
- Top section identifies the speed of the LAN (10BaseT or 100BaseT)
- Bottom section indicates whether the SPT is active on the LAN.

Top segment (Red) off

SPT is correctly connected to a 10BaseT LAN.

Top segment (Red) on

SPT is correctly connected to a 100BaseT LAN.

Flashing green

SPT and LAN are exchanging data.

Green solid

LAN cable is connected to the SPT correctly.

LED is unlit

No connection between the SPT and the LAN. Checks to make:

- Check that the Ethernet cable is securely connected to the SPT and the customer switch/router.
- Ethernet cable may be faulty. Check and replace if required.
- Customers LAN socket may not be live. Complete the WebWay PING test.
- Switch/router may be powered off. Complete the WebWay PING test.
- Switch/router port may not be live. Complete the WebWay PING test.
- Structured cabling is not connected to the router. Check router connection.
- Structured cabling is faulty. Check and replace if required.

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