October 13th and October 25th network problem resolution
On the 13th October WebWay experienced connectivity issues with it’s network provision. This caused signalling problems for it’s customers. After a review WebWay found no system, software or hardware issues. WebWay also looked at the runtime performance (speed of operation) and all parameters had returned to normal. On the 25th October another network event caused a similar problem, with loss of connectivity for customers. However, during the event our Senior Technical Team found a database configuration error which was quickly rectified. This resulted in an immediate return to normal operation enabling remote systems to reconnect successfully. This configuration error was present in each of the receivers and was a contributing factor to both service outage incidents. Now the error has been corrected, the system will recover from network disruptions much faster. Our normal recovery period from outages such as this is typically less than 2 minutes.
System redundancy statement
The WebWay system design is made up of multiple servers in a resilient configuration. Any single server can manage all communication from all sites if all other servers are down. During the incidents on the 13th October and 25th October, all servers were in fact operational. The problems on the 13th and 25th October resulted because each servers’s database was configured to manage each site’s recommissioning and alarm log synchronisation individually (in basic terms). The database configuration has been rectified across all servers and all database updates are now handled quickly and efficiently (as has been the case previously).
WebWay apologises for the inconvenience caused to our partners and their customers.