Is ADSL present?

If ADSL is enabled on the line, check that the ADSL filter is correctly fitted.

Check line voltage

- Check PSTN line cabling and retest.
- If fault persists, report line fault to service provider.
- If Broadband is available, request switch to IP.

Check CLI

- Use a phone connected to the telephone line to dial your own mobile phone, or any external phone with a display.
- If CLI is present the telephone number will be displayed on the called phone.
- If you cannot carry out the test, call WebWay Support. We will perform the test remotely.

Outbound call bar

- If outbound call barring is configured on the line the SPT will not be able to signal.
- If the service cannot be disabled advise the customer to switch to broadband.

Is a PBX used?

- If yes, call WebWay support.
- We will reconfigure your SPT remotely, adding a “9” prefix to the called number.

Has the REN value been exceeded?

- Check how many devices are installed on the PSTN line.
- If there are more than 4 devices (rule of thumb), advise
the customer that the REN may have been exceeded.

Options
- Remote a device from the line to enable the SPT to
communicate.
- Order a new line to cater for the additional equipment.
- Alternatively recommend the end user switches to
broadband.

Is the line from BT?

Non BT supplied PSTN services may introduce latency (delay) to transmitting signals, effecting the operation of the SPT.

- Call WebWay technical support.
- We will reconfigure the device to enable BT as the carrier
selection (if supported by original provider).
- Alternatively recommend the end user switches to
broadband.

Your options if these actions have failed

SPT fault

If you have a spare SPT, install and call WebWay support to assist.

Go single path

We can reconfigure your SPT remotely for 3G single path operation until the fault is fixed.

Upgrade to IP

We can reconfigure your SPT to operate IP/3G if broadband is available.

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